You may return new, unopened items purchased from pentolapress.com within 30 days of delivery for a full refund (less shipping and handling). Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error or a product defect. Please contact us and we will guide you through the process and even supply you with a return mailing label you can print out.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via email of your refund once we've received and processed the returned item.